2jil Privacy Policy

1. Who We Are and How to Contact Us

1.1 The 2jil platform is operated by the Company responsible for the 2jil Casino brand, accessible at 2jil.net. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), 2jil acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and website visitors.

1.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at:

• Email: [email protected]
• Live Chat: Available 24/7 through the 2jil platform

1.3 We aim to respond to all privacy-related inquiries within five (5) business days of receipt.

2. What Personal Data We Collect

2.1 Registration and Account Data: When you create a 2jil account, we collect your full name, date of birth, mobile number, email address, and a username of your choosing. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data: To comply with PAGCOR requirements and Philippine anti-money laundering regulations, we collect copies of government-issued identification documents (such as your Philippine passport, driver's license, UMID, or PhilSys National ID), selfie photographs for liveness verification, and proof of address documentation where required.

2.3 Financial Data: We collect information about your deposits and withdrawals, including GCash account numbers, PayMaya account details, and bank account information (account name, account number, and bank name) for the purpose of processing transactions. We do not store full payment card numbers.

2.4 Transaction and Gaming Data: We maintain records of all deposits, withdrawals, bets placed, games played, and winnings received on your 2jil account. This data is required for regulatory compliance, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data: We automatically collect certain technical information when you access the 2jil platform, including your IP address, device type, operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communications Data: We retain records of communications between you and the 2jil support team, including live chat transcripts, email correspondence, and any feedback or complaints you submit.

2.7 Marketing Preferences: Where you have opted in to receive promotional communications, we record your marketing preferences and the communications we have sent to you.

3. How We Collect Your Personal Data

3.1 Directly from you: The majority of the personal data we hold is provided directly by you during the account registration process, KYC verification, deposit and withdrawal requests, and communications with our support team.

3.2 Automatically: Certain technical and device data is collected automatically through cookies, web beacons, and similar tracking technologies when you access the 2jil platform. Please refer to Section 7 for more information about our use of cookies.

3.3 From third parties: We may receive information about you from third-party identity verification providers engaged to assist with KYC compliance, payment processors, and fraud prevention services. All third-party providers are contractually required to handle your data in accordance with applicable data protection laws.

4. Why We Process Your Personal Data (Legal Bases)

4.1 Under the Philippine Data Privacy Act, we are required to have a lawful basis for processing your personal data. The legal bases on which 2jil relies are:

• Performance of a contract: Processing necessary to provide you with the 2jil platform services, including account management, game access, and payment processing;
• Compliance with a legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided your explicit consent. You may withdraw consent at any time.

5. How We Use Your Personal Data

5.1 2jil uses the personal data we collect for the following purposes:

• Creating and managing your 2jil account;
• Verifying your identity and age (21+) in compliance with PAGCOR requirements;
• Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• Providing access to games and platform features;
• Detecting and preventing fraud, money laundering, and other illegal activities;
• Monitoring for responsible gaming concerns and applying player protection measures where appropriate;
• Responding to your support inquiries and resolving disputes;
• Sending you transactional communications (account notifications, security alerts, withdrawal confirmations);
• Sending you promotional communications where you have opted in to receive them;
• Complying with our legal and regulatory obligations under Philippine law;
• Improving the 2jil platform through analysis of aggregated, anonymized usage data.

6. Sharing Your Personal Data

6.1 2jil does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Service providers: We share data with carefully selected third-party service providers who assist us in operating the 2jil platform, including payment processors (GCash, PayMaya, banking partners), identity verification providers, cloud hosting providers, and customer support software providers. All service providers are bound by data processing agreements that require them to protect your data and use it only for the purposes we specify.
• Regulatory authorities: We are required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities upon lawful request.
• Law enforcement: We may disclose personal data to law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, illegal activity, or harm to persons.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 2jil business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6.2 2jil does not transfer your personal data outside the Philippines except where necessary to provide our services (for example, to cloud hosting providers with servers in other jurisdictions), and only where appropriate safeguards are in place in accordance with the Data Privacy Act.

7. Cookies and Tracking Technologies

7.1 2jil uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.

7.2 The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings) to improve your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications.

7.3 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 2jil platform.

8. Data Retention

8.1 2jil retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by the Anti-Money Laundering Act;
• Transaction records are retained for a minimum of five (5) years in accordance with PAGCOR and AMLC requirements;
• Support communications are retained for three (3) years from the date of the communication;
• Marketing preference records are retained until you withdraw consent or request deletion, subject to any overriding legal retention requirements.

8.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 2jil will securely delete or anonymize the data.

9. Data Security

9.1 2jil implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 2jil platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the platform;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and potential security incidents.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 2jil will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.

10. Your Rights as a Data Subject

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 2jil:

• Right to be informed: The right to be told how your personal data is being collected and used — which is the purpose of this Privacy Policy;
• Right of access: The right to request a copy of the personal data 2jil holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations;
• Right to object: The right to object to certain types of data processing, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10.2 To exercise any of the above rights, please contact our Data Protection Officer at [email protected] or through the live chat on the 2jil platform. We will respond to all data subject requests within fifteen (15) calendar days of receipt, in accordance with the Data Privacy Act.

10.3 We may need to verify your identity before processing certain data subject requests to ensure that we do not disclose personal data to unauthorized parties.

11. Children and Minors

11.1 The 2jil platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations applicable to casino-style gambling. 2jil does not knowingly collect personal data from individuals under the age of 21.

11.2 If you are a parent or guardian and believe that a minor has registered for a 2jil account or provided personal data to 2jil without your consent, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, delete the relevant account and associated personal data.

11.3 2jil employs age verification measures during the registration process and KYC verification to prevent minors from accessing the platform. However, we rely on the accuracy of the information provided by users and cannot guarantee that all underage access attempts will be detected.

12. Changes to This Privacy Policy

12.1 2jil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the mobile number or email address associated with their account and update the "Last Updated" date at the top of this page.

12.2 Your continued use of the 2jil platform following notification of any changes to this Privacy Policy constitutes your acknowledgment of the updated policy. We encourage you to review this page periodically to stay informed of how we protect your personal data.

12.3 If you do not agree with any changes to this Privacy Policy, you may request account closure in accordance with the account termination provisions in our Terms & Conditions.

13. Complaints and Contact

13.1 If you have a complaint about how 2jil has handled your personal data, we encourage you to contact our Data Protection Officer in the first instance so that we can attempt to resolve the matter directly:

• Email: [email protected]
• Live Chat: Available 24/7 through the 2jil platform

13.2 If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act and can be reached through its official government channels.

13.3 For questions about your account, responsible gaming tools, or general platform support, please visit our FAQ page or contact our support team directly.